United Grapples With PR Crisis Over Videos of Man Being Dragged Off Plane

https://www.nytimes.com/2017/04/11/business/united-airline-passenger-overbooked-flights.html?ribbon-ad-idx=5&rref=business&module=Ribbon&version=origin®ion=Header&action=click&contentCollection=Business%20Day&pgtype=article But the videos had already cast an unwelcome light not just on United, but on the airline industry’s efforts to maximize profits.